You’re never locked in with Stekker
One of the principles of our proposition: signing up commits you to nothing. The authorization is valid for five years and can be cancelled every year. Here’s exactly how it works.
What does “cancelling” mean with Stekker?
You can cancel at any time, free of charge. The NEa registers one registration provider per connection per calendar year. Your cancellation therefore takes effect at the end of the current calendar year: if we receive it by 31 December, your agreement ends at the end of that year.
Want to switch to another registration provider as of 1 January? Then make sure we receive your cancellation by 30 November, so the change can be processed at the NEa in time.
Just signed up?
As a consumer you can withdraw your authorization within fourteen days of signing up, without giving a reason and at no cost.
How do I cancel?
Let us know via the contact page.
What happens next?
Until the end of the calendar year, Stekker remains the registration provider for your connection. Two consequences:
- What you charge that year is still paid out. All kWh you charge up to and including 31 December are still registered, traded and paid out by Stekker on the normal payout date.
- No new signup possible within the same year. Because the NEa registration runs through year-end, you can only re-enrol with us or another provider starting January 1 of the next year.
What about ERE credits I earned but haven’t been paid yet?
They are paid out after processing by the NEa. Cancelling doesn’t affect already-submitted requests: those are already registered with the NEa.
Want to pause instead?
Stekker doesn’t have a separate “pause” option. If you want to come back later, you sign up again — which can only happen starting January 1 of the next year.
Want to temporarily not charge? You don’t need to do anything. No green kWh charged means no ERE credits to apply for.
