We describe the steps that may be needed for Stekker to be able to connect to your vehicle.
If you get this message, you might still need to pair your vehicle to an online account of your car's manufacturer.
So the first thing to do is to check if your vehicle appears in your account in the official app of the manufacturer. If not, it could be that you have to do the following:
- Install the official app from the car manufacturer, especially the one that offers remote control of the vehicle, like starting and stopping charging.
- Enter your Vehicle Identification Number (usually visible at the bottom of the windshield or the inside of a car door).
- Perform the pairing procedure as indicated. For instance, for some brands you confirm you have access to the vehicle by entering a PIN code displayed on the screen in the vehicle.
- Review and accept any Terms of Service, Privacy Statement or other notifications that your official car's app might ask of you.
- If you've done all this, check if the vehicle appears after pairing. Check if you can see real-time battery information or charging status inside the manufacturer's app. See if it allows you to start and stop charging.
Below are some brand specific instructions:
- Tesla (Model S, 3, X and Y)
In the car, go to Safety & Security --> Make sure "Allow Mobile Access" is turned on. - Hyundai
After installing the Hyundai App, you'll get a screen with "Add a new vehicle to your account", use the "Add" button. Follow the instructions, confirm the connection and come back to the Stekker App.
If your car works properly in your manufacturer's app, it should work in Stekker. If you got it to work there, start Stekker again and try again.
If you still get the error, please contact our support.
